Terms & Conditions of Service

These Terms and Conditions govern the contractual relationship between Elysee Chauffeurs and any client booking a chauffeur-driven transport service through the website, by phone, email or WhatsApp. Elysee Chauffeurs acts as a booking platform connecting clients with independent VTC partner chauffeurs.

The service is governed by French transport, consumer, civil and data-protection rules applicable to private chauffeur and booking-platform services. Transport services provided on a specific date are not subject to the standard 14-day withdrawal right.

The client must provide accurate booking details, including contact information, pickup date and time, addresses, passengers, luggage and any specific requirements. The contract is formed once Elysee Chauffeurs confirms the booking by email or written message.

Prices are agreed in advance before the service is performed. Quotes include the vehicle with chauffeur, professional insurance, fuel, kilometres included in the package and VAT at the applicable rate unless otherwise stated. Payment is made through the secure payment link sent manually with the quote.

Cancellation and change requests must be sent in writing. They are handled according to timing, service type and commitments already made with partner chauffeurs. Refunds, credits or postponements are assessed case by case.

Partner chauffeurs must hold valid VTC credentials, maintain professional insurance, use compliant vehicles and provide a punctual, safe and professional service. Clients must respect the vehicle, chauffeur and agreed booking conditions.

Neither party may be held liable for failure caused by force majeure. Elysee Chauffeurs remains responsible for managing the booking relationship within the limits set by the applicable French legal framework.

Personal data is handled according to the Privacy Policy. Any dispute is first handled through good-faith discussion. Failing amicable resolution, the competent French courts apply.

A quote is prepared from the information supplied by the client: date, pickup time, pickup and drop-off addresses, passenger count, luggage, flight or train number when relevant, vehicle preference and any special requirement. If an instruction is missing or unclear, Elysee Chauffeurs may ask for clarification before confirming the booking. A change of route, additional stop, extended waiting time, undeclared luggage volume or different pickup point may require a revised quote.

Submitting a form on the website does not trigger automatic payment or automatic service confirmation. Once the quote has been reviewed and accepted, a secure SumUp payment link may be sent manually by the administration team. The client should not send card details, bank details or sensitive payment information through free-text comments, email or messaging applications. The booking is considered confirmed only once the agreed payment and written confirmation conditions have been met.

For airport and railway station pickups, the client must provide the flight or train reference when available. This helps the chauffeur follow arrival information and organize a realistic meeting point. Free waiting time, pickup instructions and additional waiting charges depend on the service type and the quote. If the passenger cannot be reached, the chauffeur and dispatch team will make reasonable attempts to contact the client before considering the service as a no-show.

The client agrees to remain reachable before and during the service, to provide accurate operational information and to inform Elysee Chauffeurs as soon as possible of delays, changed addresses or additional passengers. This cooperation is essential for premium chauffeur services, especially during events, airport arrivals, night journeys and multi-stop itineraries. Written exchanges, accepted quote and payment confirmation remain the main references for the agreed service.