Privacy Policy & Cookies

Introduction

Elysee Chauffeurs protects the data sent through quote requests, bookings, calls, and contact forms. This page explains what data is collected, why it is used, how long it is kept, and which rights are available under GDPR.

1. Data we collect

We collect only the information needed to understand and process a chauffeured transport request.

• Identification details: name, email, phone number, and company name when relevant.
• Booking details: date, time, addresses, requested vehicle, passenger count, luggage, and free-form comments.
• Technical data: IP address, visited pages, cookie preferences, and navigation data required for the website to work.

2. Purposes of processing

Data is used to answer requests, prepare a quote, organize a service, send a manual payment link when a quote is approved, improve the website, and meet legal obligations. It is not used to sell profiles or make sensitive automated commercial decisions.

3. Legal basis

Processing relies on pre-contractual measures when you request a quote, legitimate interest to secure and improve the website, consent for optional cookies, and legal obligations when accounting or administrative retention is required.

4. Cookies

Necessary cookies support navigation, security, and preference storage. Analytics or marketing cookies are used only according to your choices. You can update preferences from the footer or through your browser settings.

5. Data sharing

Personal data is never sold. It may be shared with technical providers, partners strictly required to fulfil a request, the manual payment tool, or competent authorities when required by law.

6. Retention

Contact data is kept for the time needed to follow up on the request. Booking data may be retained for up to three years after the last service unless a longer legal duty applies. Analytics cookies are limited according to their purpose.

7. Security

We use appropriate technical and organizational measures: HTTPS connection, restricted access, secure hosting tools, and minimization of the data collected. No method is absolute, but processing is designed to reduce unauthorized access risks.

8. Your rights

You may request access, rectification, deletion, restriction, objection, portability, or consent withdrawal when the law allows it. The request must identify the person concerned and will be answered within the timeframe required by GDPR.

9. Data minimization

Forms request only the information needed to qualify the journey and reply properly. You do not need to send personal documents, sensitive data, or information that is not directly related to the chauffeur service.

10. Manual payment

The website does not trigger automatic payment when a request is submitted. Once the quote is approved, a SumUp payment link may be sent manually. Payment information is then processed by the payment provider under its own security guarantees.

9. Contact

For any question about this policy or your personal data, contact Elysee Chauffeurs.

10. Updates

This policy may be updated when the website, tools, or legal obligations change. The last updated date identifies the applicable version.